Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Refunds for purchases made through Paddle are handled in accordance with Paddle's Refund Policy, which sets out refund eligibility and the time limit for requesting a refund: https://www.paddle.com/legal/refund-policy
To request a refund, visit https://paddle.net or use the link in your Paddle receipt email. For questions about the Lubinpla Services, contact us at info@lubinpla.com.
If a payment is refunded, the credits granted by that payment are removed from your account's credit balance: all of them for a full refund, or a share proportional to the refunded amount for a partial refund. If some of those credits have already been used, your balance may go below zero, and the agent will not run until your balance is above zero again.